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Archive for August, 2009

Now that I am on the other side of the desk, I can clearly understand what people hate about the process of buying a vehicle from a car dealership. A little background… I was in the car business for 15 years – sales and finance. I have always worked in highline carlines and never worked at a dealership that didn’t stress customer service, honesty, integrity and professionalism. Now I own a company that goes out and buys cars for people who are intimidated by the process or just don’t have the time. It is now clear to me why I get clients. You would think that with everything going on in the car business and the economy that there would be some kind of change in the way dealers do business. I know the movie “The Goods” is coming out, but that is supposed to be a parody, not how the business operates now! I still can’t believe that a dealer can get away with things like non-refundable deposits, treating perspective customers like they need the dealer more than the dealer needs them and just general, shady ways of doing business. And professionalism? Courtesy? Respect? Integrity? Pretty much out the window… I try to go to at least 3 or 4 different dealerships for my clients and in most cases, I am lucky if 1 of them actually returns my call. Truly shocking… Even more shocking is that the owners actually allow this to happen. How much business is being lost? It is a total shame but change has to come. It can not continue this way much longer. Soon you will be able to buy a car at Wallmart and on Ebay. Just think, all of those crappy car salesmen are gonna be selling you insurance, home improvements and real estate. Don’t say I didn’t warn you!
Click here to see how my business works!

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About 2 months or so ago, I went to an Addidas outlet and replaced my current Addidas sandals from last year with something very similar, but much more comfortable. I bought a new pair of comfort soft Addidas sandals. They were similar in appearance to my last sandals, but the cushion part was very comfortable and the velcro strap a little different. Happy with my purchase, I wore the sandals almost daily. It seemed that the velcro wasn’t staying in place like the last pair, but I thought they just needed time to break in. After almost a month, I noticed the velcro coming apart every time I wore them. If I did nothing about it, I would be walking and then the sandal would come apart leaving the shoe behind and me walking barefoot. Under normal circumstances, I would just return the shoes but I had been wearing them for some time now and for obvious reasons, didn’t think returning them was the right call. So I went to the Addidas website, found the customer service email and sent an email explaining my problem, and what I should do about it. I received the customary – someone will respond in 24 hours email, and that was it. Never heard back. OK, so I sent another email basically stating that it has been almost a week and still no response. Can you believe that no one has responded again and it has been 2 weeks since that email?
I kinda forgot about it, until I went to a carnival and one of my friends had the exact same pair for about two weeks and asked me if I had any problems with the velcro strap coming apart. Oh the irony… We laughed about it for a minute… Then we were on a mission and looked around for anyone else wearing the same sandals. It took about 10 minutes and we saw a guy with the same sandals, and the same problem. We asked if he called or wrote Addidas and he said “for what? All they are gonna do is send me another pair or crappy sandals!” So I got to thinking, should I actually care about this or should I let my $29 sandals go. It really is a matter of customer service. At this point, I really don’t ever want to buy any more Addidas apparel, not because of my quality issues, but the fact that they didn’t even acknowledge my several emails, probably because they are well aware of this problem. Email me back and apologize, or tell me to hit the road. But no response at all? For the record, I sent one more email explaining this, and still no response. Addidas quality is in question, but their customer service is unquestionably terrible!

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Due to an ongoing divorce, I am taking a break from the whole blogging thing for a while. Need to concentrate on how to make life for my son a little better. Be back soon!

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